We hope that you will enjoy your purchase, but if not, we provide a 30-days return policy. This means that if for any reason you should wish to return a product(s) bought from us, you are totally free to do so. Provided that return meet the following conditions, we will give you a refund / exchange.
1. item(s) are returned within 30 days of receipt
2. item(s) are returned in brand new and resalable condition with original packaging,
and seal must not be tampered (We are unable to process refund / exchange / change of mind if seal has been tampered and/or opened).
3. accompanied by order receipt and/or email correspondents.
4. refund request for mistaken order or change of mind will attract $8 administrative fee.
5. express postage on orders are non-refundable once the item has been sent out.
AusPots will process refund / exchange within 72 hours upon receiving the product back from you provided the conditions specified above are met.
* Please be advised that any postage costs for returned product/s is to be paid by sender. These costs must be covered in full by customer.
* Refund will be processed back to customer account, using the same payment method chosen when placing the order e.g. Paypal -> refund back to Paypal, Visa Card -> refund back to Visa card
*This return policy does not apply to 'In Stock Pick Up' orders or orders returned to our physical retail stores. For 'In Stock Pick Up' orders and orders returned to our physical retail store, a 5% re-stocking fee will be charged to cover administrative costs.